Being aware of cultural differences.

Context

In today’s world, everyone is interconnected and globalized. This does not mean, however, that everyone knows the proper etiquettes and manners for dealing with people of different cultures. Bridging the gap between and bringing cultures closer together is as vital as ever in the hotel business. As Hospitality venues are a melting pot of countries, cultures, and people.

Main Objectives

The program will explore techniques on being able to confidently deal with clients and certain situations, within diverse backgrounds and a variety of cultures. The participants will explore being able to define cultures and stereotypes. They will learn how to communicate effectively with different cultures by understanding the do’s and don’ts of the main regions of the world. The participants will recognize how our past experiences shape the way we see the world, gain a clear understanding of Hoofstede, and how to apply this theory and others into practice.

Program Experiences

• Being able to define cultures and stereotypes.
• Recognizing how our past experiences shape the way we see the world.
• Learn how to communicate effectively with different cultures by understanding the do’s and don’ts of the main regions of the world.
• Being able to confidently deal with clients and certain situations, within a diverse background and a variety of cultures
• Understanding Geert Hofstede, and how to apply this theory into practice.
• Learning how to achieve a middle ground between two opposite cultures

Qualification

This workshop is designed for supervisory and middle management staff leading customer-facing teams

Duration

2 Days