We offer creative and best-fit; strategic and tactical solutions. We work with you to raise the bar on Customer Experience at your establishment by Crafting the right behaviours in your team; Curating the right processes and procedures Creating the desired Customer Experience.
Well established quality performance audit system with global clients
EXPERT GLOBALTRAINERS
Certified and multi-lingual trainers with international experience
CUSTOMER EXPERIENCE
We have a more than 80% customer retention rate. These are some of our customers.
Meet Our Talented and Empowered Team
We value our team members, their aptitude and attitude, their commitment and decision-making capabilities. We are proud and delighted to introduce them to you!
Lucas Peng
CEO, Founder
Lucas is the Founder of PHS & CEO. He is a 35-year veteran of the industry with experience in hotel sales & marketing with international chains.