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From the Heart of the Hospitality Industry –PHS.

Crafting Solutions for Peak Performance

We are Peak Hospitality Solutions Pte Ltd –‘PHS’ –grown from the heart of the industry.

We envision ourselves as leaders in providing bespoke and customised solutions for peak performance to the hospitality industry in Asia Pacific. We have offices in Singapore, Hong Kong and China. Whatever our customers’ needs in Learning & Development and Quality Benchmarking, they are met- specifically, precisely. Our programme portfolio is wide. Our internationally experienced trainers are experts. Our quality performance is tightly audited. Our customers stay with us.

services

We are solution providers. In any area of need, we help our customers find the best-fit solution to improve and achieve peak performance.

CUSTOMER EXPERIENCE

PHS has a more than 80% customer retention rate. Some of our customers:

ARYADUTA HOTEL GROUP
City Garden HOTEL
Club Paradise
HK CTS Hotels Co. Ltd.
Discovery Primea
Discovery Shores
Discovery Suites
Gold Coast HOTEL
Gold Coast Yacht & Country Club
GENTING Hong Kong
GoodwoodPark Hotel
Island Pacific hotel
NOVOTEL
The Olymplan Hong Kong
The Royal Pacific Hotel
Royal Plaza On Scotts Singapore
Sino Hotels
The Pottinger Hong Kong

Contact us

Singapore

60 Paya Lebar Road, #09-38, Paya Lebar Square
Singapore 409051
Tel: +65 6678 7749
E: Singapore@phs.asia

Hong Kong SAR

1301, Koon Fook Center, 9 Knutsford Terrace, Tsimshatsui
Kowloon, Hong Kong SAR, China
T: +852 3169 5556
E: Hongkong@phs.asia

China

Room 201, Block A, No.1, Qianwan Road 1,
Qianhaishen Port Cooperative District,
Shenzhen, China
T: +86 136 8302 3925
E: Vivian.Zhang@phs.asia

Philippines

T: +63 917 308 0954
E: Ivan.Talita@phs.asia

Learning & Development

PHS trains more than 1000 hotel employees every year

We are a leading training company in this industry. Our portfolio of training programs is extensive and meets customers’ needs in more than 10 different qualification areas.

Class Programs - We offer class programs in Leadership, Sales & Marketing, Communication, Housekeeping, F&B, Front Office, Revenue & Yield Management, MICE and other functions.

eLearning - We have created eLearning programs covering the whole range of essential training topics in areas such as Sales & Marketing, Customer Service and Up-Selling in the Restaurant.

Team Building - We provide experiential learning and development programs for leaders and supervisors. We have constructed team building programs and activities

Our trainers are experts, qualified in their own disciplines, each springing from the industry with extensive experience from a practical career.

They operate a Blended Learning Solution which enfolds the 3 phases of learning:

  • Pre - understand the current level of competence and skills to better customize the learning
  • During - Interactive classroom learning focusing on Aptitude and Attitude;
  • Post - Monitor application of skills and knowledge at the workplace

Quality Benchmarking

We offer Quality Benchmarking through our mystery shopping programs and announced audits by qualified inspectors

  • Mystery Shops are conducted in key areas of an establishment by experienced inspectors. PHS conducts over 1000 mystery s hops every year.
  • Mystery Calls for Reservations and MICE & Event Sales teams are effective benchmarking tools, contributing to the development of employees and help improve sales conversion in these revenue-generating departments.
  • Sales Flow Checks are applied to evaluate and improve the entire sales process from handling an enquiry to closing the sale within a hotel’s MICE and Events department . They help improve sales conversion and drive incremental revenue.